Concerns for the safety of renters as well as host have increased in recent years, To ensure an experience users can trust, we want to create an environment, where hosts and guests alike, feel safe and comfortable.
I was able to explore the possibility of a matching algorithm enhancing the user experience and come up with a tangible solution for Airbnb. Using my UX skillsets also helped me better understand certain pieces of the UX process.
Connecting through trust
Provide a marketplace that users trust by connecting like-minded people who share similar values.
The Design Process
USER FLOW SKETCHES
Hosts and Guests
Airbnb’s main website saw 91 million visits in January 2020 with 50% of traffic through mobile devices. As of 2020, Airbnb has over 400 agreements with local and national governments to automate the collection of tourism taxes, collecting over $2 billion in tourism-related taxes through these agreements.