Airbnb

Skills: Sketch + Invision, Photoshop, Illustrator, Uxpressia, Flowmapp, Slack
Role: UX Designer, User Researcher, UI designer, Visual Designer & Interaction Designer
 

The Problem

Safety has become an increasing concern in the shared economy space in recent years which has affected the trust users place in peer-to-peer services.  To ensure an experience they can trust, we want to create an environment, where hosts and guests alike, feel safe and comfortable.

The Solution

Connecting through trust

Using a personality test-based matching algorithm, provide a marketplace that users and host trust by connecting like-minded people who share similar values.

The Design Process

USER FLOW SKETCHES

The Research

Hosts and Guests

Building Trust

The Appendix

The User

Airbnb’s main website saw 91 million visits in January 2020 with 50% of traffic through mobile devices. As of 2020, Airbnb has over 400 agreements with local and national governments to automate the collection of tourism taxes, collecting over $2 billion in tourism-related taxes through these agreements.

User Journey